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Frequently Asked Questions

Can I talk on the phone or a video call in the office?

Yes absolutely. The office is a working office with a certain level of noise expected rather than a library environment. We ask that everyone wear headphones to help limit the noise but you are welcome to talk as needed. If you’d still like to take a call privately, we have “privacy pods” or phone booths available for reservation ahead, or as needed when available. This service is complimentary to all our members.

 

Are the children and parents in the same room/in view  or audible reach of each other while we work?

They are not. Our model includes full time, high quality childcare classrooms that are separate spaces from the office. We are all in the same building down the hall just enough for a sound barrier. 

 

What does it look like to visit my child?

How hope and goal is to support strong attachments between children and their parents even while they are cared for by someone else. Being on-site makes it possible to especially visit during the lunch period between 12:00-12:30pm. For Infants, we can allow more visitation as they do better with seeing their parents multiple times in the day. We do find toddlers are often confused by seeing their parents at random or unexpected times therefore we recommend only visiting at lunch and possibly a walk at the regular transition moment of school day pick up at 3:15pm. During parent orientation we’ll discuss in more detail what this looks like and to work with the teachers on the smoothest way to visit without disturbing your child or the other children. Mothers that would like to breast-feed while with us will have the opportunity to do so and will make such arrangements with the teachers as well.

 

Can I leave while my child is in care?

In short, no. We are a legally licensed exempt childcare provider and that is because the parents remain on site. It works well for our model to integrate the whole family into one space. We are well versed in and abide by all of the essential standards of care and safety set out by the California Department of Social Services for Childcare Centers. If you think you will need to leave the site for an important appointment or emergency, please speak with the Administration.

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Are you a licensed childcare facility?

 We are a legally licensed exempt childcare provider and that is because the parents remain on site. It works well for our model to integrate the whole family into one space. We are well versed in and abide by all of the essential standards of care and safety set out by the California Department of Social Services for Childcare Centers. 

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Do you have private offices?

We do not have individual private offices. Each of our offices are shared spaces with at most 15 people. If you need more privacy every now and again, we recommend using our phone booths to take a call.

 

How does the membership work?

Our memberships operate like monthly subscriptions, they reoccur until you cancel and are due on the first of each month. If you are enrolling a child(ren) in care as well as a coworking membership, you will have two memberships. There is childcare tuition which varies depending on your child’s age, and schedule of care, and a separate coworking menu with various options depending on the desk type you'd prefer. There is a listed price for Coworking desks and a specified price for parent members (who have children enrolled with us) that is discounted. Please see the annual published rates listed in the footer of the website for accuracy.

 

Do you have to have a child in care to use the coworking space?

You do not, our coworking space is available to workers without a child on site although we still cater to parents as our ideal client.

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What’s your cancellation policy?

Any mid-year requests to withdraw from the school will be considered on a case by case basis, otherwise we require a commitment to fulfill all tuition installments. At minimum even with these special circumstances, we ask that you give us a 30-day notice of any changes in your schedule or childcare needs. 

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What length of time do I need to commit to?

Our children’s program follows the academic calendar year like a school with a curriculum that builds on itself as the year progresses, so your child would benefit from consistency through the whole school year. Therefore we ask that you complete the school year through June even if you begin mid-school year. Then summer camp enrollment and re-enrollment for the following school year are offered to our current members before new families.

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